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Guides
Short, practical guides written for people dealing with fraud right now.
- Refunds
Getting your money back after an authorised push payment scam
APP fraud reimbursement rules explained: refunds up to £85,000 for UK bank transfer scams, the 13-month claim window, the £100 excess and vulnerable customers.
6 min read - Refunds
What to do if your bank refuses to refund a scam
Bank refused your scam refund? How to ask for reasons, make a formal complaint, and take your case to the Financial Ombudsman for free within the time limits.
5 min read - Crypto
Lost money in a cryptocurrency scam? What to do next
Lost money in a crypto scam? Contact your bank, report it to Report Fraud, save wallet records, check for counterfeit USDT or USDC, and avoid recovery scams.
5 min read - Complaints
Taking a fraud refund complaint to the Financial Ombudsman
How to take a fraud refund complaint to the Financial Ombudsman for free: when you can complain, the 6-month deadline, what to send and what happens next.
5 min read - Evidence
How to preserve evidence after a scam
How to preserve evidence after a scam: what to screenshot, which bank, phone and email records to save, and how to keep them safe for the police and your bank.
5 min read - Security
Protecting your accounts after fraud
Protecting your accounts after fraud: secure your email first, change passwords, turn on 2-step verification, check your credit file and consider Cifas.
5 min read - Scam awareness
Fund recovery scams: how to spot people offering to get your money back
Fund recovery scams target people who have already lost money. Learn the warning signs, why genuine help never needs an upfront fee, and where to get free help.
5 min read - Reporting
How to report fraud in the UK
How to report fraud in the UK in 2026: Report Fraud (formerly Action Fraud) on 0300 123 2040, Police Scotland 101, 7726 for texts and report@phishing.gov.uk.
5 min read - Support
Supporting someone affected by fraud
Supporting someone affected by fraud: what to say, how to help with the bank and reporting, managing their account, and protecting them from being targeted.
5 min read - Banks
Talking to your bank after a scam
Talking to your bank after a scam: how to contact them safely, what to say, what refund rules apply and how to complain if you are unhappy with their answer.
6 min read - First steps
What to do in the first 24 hours after a scam
What to do in the first 24 hours after a scam: call your bank, stop more payments, report to Report Fraud, secure your accounts and keep evidence. Free UK help.
6 min read