Your information, in plain English
Privacy & data handling
No legal jargon, no small print games. This is what we collect, why, who sees it and what you can ask us to do. Wording marked as consent text is recorded word-for-word against your case.
What do you collect?
Only what you type into Get Help: what happened, roughly when, whether money was lost, which providers were involved, what you have already done, and how to contact you.
Why do you need it?
So an adviser can understand your situation before they speak to you, and so you don't have to explain everything twice.
Who can see it?
The support advisers working on your case, and nobody else — unless you separately and explicitly ask us to share it with AY-Legal.
Do you sell my data?
No. Never. We do not sell, rent or trade your information, and we do not use it for advertising.
Can I change my mind?
Yes. You can withdraw consent, ask for a copy of what we hold, or ask us to delete it, at any time.
Do I have to give my real name?
You need to give us a name and a way to reach you so we can call or email you back. Nothing else is required.
Who we are
This support service is operated by AY Strategy UK Legal Consulting Ltd. We are an independent support service. We are not the police, Report Fraud, the FCA or a government authority, and contacting us does not replace an official police report.
What we ask for, and why
- What happened and roughly whenSo we can point you to the right guidance quickly.
- Whether money was lost, and an approximate bandExact figures are not needed at this stage.
- Payment methods and providers involvedDifferent providers have different routes to raise a case.
- What you have already doneSo we don't ask you to repeat work you've already completed.
- What evidence you currently haveSo we can tell you what is worth keeping. We do not ask for uploads.
- Your name, contact details and preferred channelSo an adviser can reach you the way you're comfortable with.
What we will never ask for
We will never ask for your password, PIN, one-time security code, full card credentials, cryptocurrency private keys or seed phrase — and our forms have no place to enter them. If anyone claiming to be from this service asks for these, it is not us. Hang up and call us back on our published number.
Keep yourself safe
Who can see your information
Only the support advisers handling your case. Your information is never passed to AY-Legal, or to anyone else, unless you give a separate, explicit consent — a single tick or button press for support does not include legal referral. Nothing happens automatically, and declining changes nothing about the free support you receive.
How long we keep it
We keep your case for as long as we are supporting you, and for a limited period afterwards so we can pick things up if you come back to us. You can ask us to delete it sooner. Consent records are kept as a record of what you were shown and agreed to.
Consent records
Each consent is stored separately with its type, version, the exact wording shown to you, whether you accepted it, the date and time, your IP address and your browser user agent. Support contact consent and AY-Legal referral consent are always stored as separate records. Current consent version: 2026-01.
- PRIVACY ACKNOWLEDGEMENT
- I understand that Fraud Victim Support is an independent support service, is not the police or a government authority, and does not replace an official police report. I have read how my information will be handled in the Privacy Notice.
- SUPPORT CONTACT
- I agree that Fraud Victim Support may contact me using the details I have provided in order to give me free initial support about what happened.
- LEGAL REFERRAL AY LEGAL
- I separately and explicitly ask for my details to be shared with AY Strategy UK Legal Consulting Ltd (AY-Legal) so that they can review whether legal or complaints-based options may be available. I understand this is optional, is a separate service from my free initial support, and that I am under no obligation to proceed.
Cookies and what's stored on your device
We use no advertising cookies and no third-party tracking. Two things are stored on your own device, not on our servers:
- Your Get Help answersSaved locally so you can stop and come back. Cleared when you submit, and you can clear it any time by clearing your browser data.
- Your cookie choiceSo we don't ask you the same question on every page.
If you allow it, we also record anonymous "was this helpful?" answers — a yes or no, the page, and any comment you choose to write. No name, no contact details, no tracking across sites.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or withdraw a consent. Just contact us and we will explain what we hold and what happens next. You will never be pressured to keep your case open.
Was this page helpful?
Anonymous. No name, no contact details — just so we can make this clearer for the next person.